Refund policy

Order Edits and Cancellations

We cannot refund or edit your order after the item has already passed through the printing stage, which usually occurs within 24 hours after the order is placed. Please contact us as quickly as possible at support@kusawear.com for any issues or errors made while ordering (e.g., buying the wrong color, buying the wrong size, or providing an incorrect shipping address).

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds and Returns

Once a transaction has been made, there is no refund or return available to the customer unless there is a verified issue involving the product (for example, damage or defects).

If you feel your item is defective or damaged, you will need to provide sufficient proof that your product has an issue. Proof (including clear photos or video evidence and your order number) must be submitted to support@kusawear.com.

Our team at Kusawear will review your submission and determine if you are eligible for a replacement or a refund (minus shipping costs).

This option is only available to customers who report an issue within 5 days of receiving their order. After 5 days, all orders and sales are final.